Event FinderProSight Contact Centers Executive Roundtable
- Starts
- Ends
- Format
- In person
- Location
- ProSight Office-Chicago, 318 West Adams Street, Chicago, IL 60606
About This Event
The ProSight Contact Centers Executive Roundtable brings together senior leaders from retail banking to engage in a strategic, solution-focused discussion on the evolving role of the contact center in today’s customer driven environment. This exclusive, peer level roundtable provides a confidential space for executives to exchange insights, compare operating models, and explore innovative approaches to delivering exceptional service across phone, digital, and emerging channels. Participants will dive into topics such as: • Balancing automation with the human touch in high-value customer interactions • Rethinking KPIs: moving beyond handle time to measure true customer value • Quality assurance approaches that support coaching, not just compliance • Managing fraud, authentication challenges, and identity verification • Building a culture of coaching, empowerment, and continuous improvement Who will benefit? Senior leaders of customer engagement from financial institutions with up to $50B in assets.