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Your AI is reducing the work. So where did the money go

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About This Event

Banks are investing heavily in generative AI across lending, servicing, and back office operations, yet many are not seeing the throughput, overtime, or headcount gains they expected. Research from the Federal Reserve Bank of St. Louis found that AI does save employees a meaningful share of their weekly work volume, but that saved time is frequently absorbed into other, lower-value activity rather than converting into measurable organizational savings.